Coin salon du hall

Hyatt Place Houston Downtown – Avis

3 out of 5
Hyatt Place Houston Downtown
1114 TEXAS AVE, Houston, TX

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 848 avis sur 1278." "
Note de 8 – Bien, d’après 268 avis sur 1278." "
Note de 6 – Acceptable, d’après 82 avis sur 1278." "
Note de 4 – Médiocre, d’après 47 avis sur 1278." "
Note de 2 – Terrible, d’après 33 avis sur 1278." "

9,4/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Miguel Angel Torres

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Escogimos este hotel por su cercanía al centro de convenciones, resultó estar cerca de todo en el centro de Houston. El desayuno es bueno para empezar el día: frutas, huevo' salchichas, cereal, jugos ...etc , las habitaciones limpias y cama confortable. El único detalle es el aire acondicionado, hace mucho ruido.
Séjour de 3 nuits en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Mr. Torres, Thank you for choosing Hyatt Place Houston / Downtown for your recent stay in downtown Houston. We're delighted to hear that our location near the convention center provided convenient access to all the attractions the area has to offer. It's fantastic to know that you found our breakfast offerings to be a satisfying way to start your day, with a variety of options. Additionally, we're pleased that you enjoyed the cleanliness of our accommodations and the comfort of our Hyatt Luxury Pillowtop Mattress, ensuring a restful night's sleep. While we're glad to know that your overall experience was positive, we regret the inconvenience caused by the noise from the air conditioning unit. Rest assured, our maintenance team will address this issue to ensure a more enjoyable stay for our future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more pleasant stay. In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Nathalie

Séjour de 3 nuits en octobre 2023
James Breazeale, General Manager a répondu le 31 oct. 2023
Dear Nathalie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Place Houston / Downtown; we hope to see you again soon. In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Elena

Séjour de 1 nuit en août 2023
General Manager a répondu le 22 août 2023
Dear Elena, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Place Houston / Downtown, and we look forward to welcoming you again soon.In the spirit of hospitality, James Breazeale, General Manager

6/10 – Acceptable

Alexandre

Voyage en famille
Points forts : Propreté
Moyen sincèrement emplacement bien mais sinon hôtel moyen gamme
Séjour de 2 nuits en juillet 2023
General Manager a répondu le 1 août 2023
Dear Alexandre, Thank you for evaluating your recent stay. While we are happy you liked our location, we regret not meeting your expectations with our property. We appreciate your patience and hope to see you again.In the spirit of hospitality,James Breazeale, General Manager

8/10 – Bien

LUZ DEL

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L’intérieur de l’édifice tout comme l’hotel en général est excellent. Par contre, je n’ai pas aimé que l’hôtel m’oblige à payer un dépôt sans en être averti en avance comme un règlement quand nous faisons la réservation
General Manager a répondu le 31 déc. 2022
Dear Ms. Del, Thank you for making Hyatt Place Houston / Downtown a part of your travel plans. We are glad to know you had an overall nice stay with us. However, we regret the disappointment you had with some of our charges. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

stephane

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Très bien
Très bien pour le prix
Séjour de 2 nuits en avril 2022
general manager a répondu le 29 avr. 2022
Stephane, thank you for choosing Hyatt Place Houston / Downtown for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon. In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Dolores, BEAUMONT

Points forts : Service et personnel
This building was renovated from the original South Western Bell office. They did a wonderful job, but the walls and door on the restroom in the room is THIN. I don’t need to hear any of my husband’s intestinal distress.
Séjour de 1 nuit en mai 2024
James Breazeale, General Manager a répondu le 16 mai 2024
Dear Dolores, Thank you for your great review! We are glad that you loved your time at our hotel. However, we regret not meeting all of your expectations and have taken note of your comments. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

6/10 – Acceptable

Pedro

Voyage de couple
Points forts : Service et personnel
Close to everyhing downtown houston. No hot water 2 days. Bfast ends at 10 weekends and at 9 weekdays (scrambled eggs anyway). CAn improve
Séjour de 4 nuits en mai 2024
General Manager a répondu le 17 mai 2024
Dear Pedro, Thank you for sharing your feedback with us. We are glad you found our location convenient for your needs. However, ensuring the comfort and satisfaction of our guests is our top priority, and we regret to learn that your stay was marred by issues related to the lack of hot water. Our goal is always to provide a relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We are also sorry for the concerns you experienced at the breakfast. We are committed to addressing these issues appropriately to ensure a seamless experience for all future guests. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

JAYLA M

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff made us feel very comfortable and safe.
Séjour de 2 nuits en mai 2024
James Breazeale, General Manager a répondu le 13 mai 2024
Dear Jayla, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Nina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Azur' a répondu le 12 mai 2024
Thank you for this kind Review!, We make it our goal everyday to satisfy our guests. Look forward to having you stay with us again

8/10 – Bien

Nicholas

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
The door to the room needed repairs as the door closer could not shut it properly, also there were no safes in the room. Other than those 2 issues, the location was convenient, the staff were courteous and it was generally a good experience.
Séjour de 4 nuits en mai 2024
James Breazeale, General Manager a répondu le 11 mai 2024
Dear Nicholas, We appreciate the time you've taken to share your feedback regarding your stay at Hyatt Place Houston / Downtown. We are glad you enjoyed your visit and appreciate your comments about all that our hotel has to offer visitors to Houston, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. However, we apologize for the maintenance issues you faced in your room, and we will share your comments with our team. We all look forward to your return visit!In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Iliana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
La atención
Séjour de 2 nuits en mai 2024
James Breazeale, General Manager a répondu le 16 mai 2024
Dear Iliana, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

justin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the location!
Séjour de 1 nuit en avril 2024
De'Lane a répondu le 7 mai 2024
Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, particularly noting our convenient location. Your feedback is valuable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the near future, ensuring you feel even more welcomed.

10/10 – Excellent

Maria V Torres

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was good
Séjour de 2 nuits en mai 2024
De'Lane a répondu le 7 mai 2024
Thank you for providing us with your valuable feedback. We are delighted to learn that you enjoyed your stay. It was a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back, looking forward to seeing your smiling face once again.

8/10 – Bien

Tiffany

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Parking was horrible. I don’t like that just about anyone can walk right into the hotel as a matter of fact one of the nights someone was arrested in the entrance as we were returning to our room.
Séjour de 3 nuits en février 2024
De'Lane a répondu le 7 mai 2024
We regret that the room did not meet your expectations. Please understand that the lobby is considered a public area, and we are unable to restrict access to individuals entering off the street. We apologize if this was not to your liking. We hope that you will give us another opportunity to host you in the future.

6/10 – Acceptable

Fred

Points forts : Propreté
Very limited dining options. Location kinda suspect.
Séjour de 3 nuits en mai 2024
General Manager a répondu le 7 mai 2024
Dear Fred, Thank you for taking the time to share your comments about your recent stay. We regret that our location did not meet your expectations. Our front desk staff has information about local attractions, restaurants and shopping that they can provide to our guests. Plus, we can offer help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help to make your stay an enjoyable one.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Alex

Points forts : Propreté, service et personnel et commodités.
My only complaint would be the Breakfast option could be a little bit better like maybe an omelette bar or something? Everything else was fine would stay here again
Séjour de 2 nuits en mai 2024
De'Lane a répondu le 7 mai 2024
We sincerely appreciate your valuable feedback. It is contributions such as yours that contribute to our ongoing commitment to excellence. We look forward to welcoming you back soon.

6/10 – Acceptable

Sean, George Town, Grand Cayman

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 3 nuits en avril 2024
General Manager a répondu le 7 mai 2024
Dear Sean, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Christi

Séjour de 1 nuit en avril 2024
General Manager a répondu le 12 mai 2024
Dear Christi, Thank you so much for the perfect rating of your time at Hyatt Place Houston / Downtown. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Jon

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Good place to stay. Quiet, clean, and reasonably priced.
Séjour de 3 nuits en mai 2024
De'Lane a répondu le 4 mai 2024
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 – Excellent

Adam

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and quiet
Séjour de 1 nuit en mai 2024
De'Lane a répondu le 4 mai 2024
Thank you for providing your feedback. We are pleased to hear that you enjoyed your stay with us and we eagerly anticipate the opportunity to welcome you back in the near future.

10/10 – Excellent

Jose

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The proximity to local venues was convenient. The staff was friendly, were not very engagi g and were unfamiliar giving out directions.
Séjour de 3 nuits en avril 2024
De'Lane a répondu le 4 mai 2024
Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, particularly noting our convenient location. Your feedback is valuable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the near future, ensuring you feel even more welcomed.

10/10 – Excellent

litzy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Valet service is a 10/10 and hotel is very quiet and nice
Séjour de 1 nuit en mai 2024
James Breazeale, General Manager a répondu le 3 mai 2024
Dear Litzy, Thank you for choosing to stay with us at Hyatt Place Houston / Downtown. It's so wonderful to hear that our valet team contributed to your enjoyable stay. We believe they are a true asset to our team, and we appreciate you recognizing their dedication to outstanding hospitality. It was a pleasure serving you, and we look forward to welcoming you back soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

LeKeisha

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very helpful and friendly
Séjour de 4 nuits en avril 2024
James Breazeale, General Manager a répondu le 3 mai 2024
Dear LeKeisha, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
James Breazeale, General Manager a répondu le 2 mai 2024
Dear Michelle, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Natalia Silvina Vittar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente atención, variedad en el desayuno
Séjour de 5 nuits en avril 2024
James Breazeale, General Manager a répondu le 1 mai 2024
Dear Ms. Vittar, We are flattered by your generous review of Hyatt Place Houston / Downtown. It is very kind of you to recognize our devoted staff for their service and also appreciate our delicious breakfast. We look forward to having you as our guest again whenever your travels bring you back to Houston. In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Tia

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient for all i needed to do.
Séjour de 1 nuit en avril 2024
James Breazeale, General Manager a répondu le 30 avr. 2024
Dear Tia, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown.We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

6/10 – Acceptable

Jenny, Lafayette

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
The hotel was clean and we loved the room, A/C was nice and cold! However, the staff was horrible. We didn’t have problems checking in but witnessed the staff being extremely rude to other guests. When we were getting some snacks, one employee pick up a ticket and loudly said OH GREAT NO TIP. Even though we like the hotel, it definitely turned us off to staying here again.
Séjour de 1 nuit en avril 2024
James Breazeale, General Manager a répondu le 30 avr. 2024
Dear Jenny, Thank you for your recent stay and for sharing your comments about our hotel. We are glad you loved our spotless property and accommodations. However, please accept our apology for the service concerns you had during your stay. Our goal is to provide the best customer service possible, and we regret not meeting these expectations. We want to get it right every time, so we will ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to host you on a future visit to Houston.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Daria

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was wonderful. The facility was nice although not fancy. Downtown Houston has a significant problem with the “unhomed” like other major cities.
Séjour de 3 nuits en avril 2024
James Breazeale, General Manager a répondu le 28 avr. 2024
Dear Daria, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Shon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There are many things to like about this property, such as its location, architecture, layout, amenities, walkable restaurants and more.
Séjour de 3 nuits en avril 2024
James Breazeale, General Manager a répondu le 29 avr. 2024
Dear Shon, Thank you for the terrific review! We are pleased you enjoyed our beautiful property and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown.We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Ben

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a very nice room. Breakfast was great. Staff was cordial. Biggest concern was that they insisted on a $75 per day hold on a credit card for incidentals. While there was no mini-bar or other things in the room. That seemed terribly high.
Séjour de 5 nuits en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Ben, Thank you for sharing your recent stay experience with us at Hyatt Place Houston / Downtown. We're delighted to hear that you enjoyed your accommodations, found our breakfast to your liking, and found our associates courteous. We understand your concern regarding the incidental hold and appreciate your feedback in this regard. We look forward to the opportunity to host you again in the future and provide you with an even more seamless and enjoyable stay.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Leslie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was convenient to Astros stadium
Séjour de 2 nuits en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Leslie, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown.We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Vanessa

Séjour de 3 nuits en avril 2024
De'Lane a répondu le 10 mai 2024
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 – Excellent

Jaylon

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
General Manager a répondu le 20 avr. 2024
Dear Jaylon, It was a pleasure having you as our guest at Hyatt Place Houston / Downtown. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Barbara

Points forts : Propreté
Séjour de 2 nuits en avril 2024
GENERAL MANAGER a répondu le 18 avr. 2024
Dear Barbara, Thank you for your kind rating. We are glad that we exceeded most of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Cynthia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay was excellent. Walking distance to Minute Maid Park and restaurants. Staff was friendly, knowledgeable about the area and how to get around. Breakfast was good.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 17 avr. 2024
Dear Cynthia, We are delighted your stay at Hyatt Place Houston / Downtown was perfect in every way and that our convenient location and fantastic associates made it more memorable. We are also glad you were able to start your day right with our complimentary delicious breakfast. Thank you once more for your kind review. Please come back and see us again soon. In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

ROBERT

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff. Bar reasonably priced.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 16 avr. 2024
Dear Robert, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Victor

Séjour de 1 nuit en avril 2024
De'Lane a répondu le 4 mai 2024
We deeply value your feedback. It was a pleasure to host you, and we look forward to welcoming you back with the same warmth and hospitality in the future.Thank you once again for choosing us.

10/10 – Excellent

Tori

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The MOD gave us a GREAT dinner option. We loved it. Staff is super friendly and inviting. Rooms are perfect size and very clean.
Séjour de 1 nuit en avril 2024
Azur a répondu le 14 avr. 2024
Dear Tori,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We hope to welcome you back again soon!Best regards,Azur'Gallery Host (HYATT PLACE)

10/10 – Excellent

Carla

Séjour de 1 nuit en avril 2024
General Manager a répondu le 4 mai 2024
Dear Carla, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hyatt Place Houston / Downtown.In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the location for an Astros game. We grabbed a list of walkable places to eat when we checked it. That was awesome. Breakfast was great. Good variety of things to pick from.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 13 avr. 2024
Dear Elizabeth, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. Thank you for choosing Hyatt Place Houston / Downtown. We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

2/10 – Terrible

STEVEN

Séjour de 2 nuits en avril 2024
James Breazeale, General Manager a répondu le 30 avr. 2024
Dear Steven, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

cambria hoffman

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We enjoyed our stay …the valet guys were wonderful!!!
Séjour de 4 nuits en avril 2024
GENERAL MANAGER a répondu le 9 avr. 2024
Dear Cambria, We are flattered by your generous review of Hyatt Place Houston / Downtown. It is very kind of you to recognize our devoted valet staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area. In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Sherri

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very easy to find!! Great breakfast and the staff is super friendly and helpful!
Séjour de 2 nuits en avril 2024
GENERAL MANAGER a répondu le 9 avr. 2024
Dear Sherri, We appreciate the time you have taken to share your comments regarding your stay at Hyatt Place Houston / Downtown. We are glad you enjoyed your visit and appreciate your comments about our delicious breakfast and convenient location. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!In the spirit of hospitality, James Breazeale, General Manager

8/10 – Bien

Rachel

Séjour de 2 nuits en mars 2024
GENERAL MANAGER a répondu le 9 avr. 2024
Dear Rachel, Thank you for your kind rating. We are glad that we exceeded most of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Alvis

Séjour de 5 nuits en mars 2024
James Breazeale, General Manager a répondu le 27 avr. 2024
Dear Alvis, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. It was a pleasure hosting you, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Christina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to Minute Maid park!
Séjour de 2 nuits en avril 2024
De'Lane a répondu le 3 avr. 2024
It is approximately a 15-minute walk from the hotel entrance.

10/10 – Excellent

JUNI

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
If you’re going to an event at Minute Maid Park - this is the place to stay
Séjour de 2 nuits en mars 2024
General Manager a répondu le 2 avr. 2024
Dear Juni, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown. We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

HORACIO

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
friendly
Séjour de 1 nuit en mars 2024
General Manager a répondu le 2 avr. 2024
Dear Horacio, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

6/10 – Acceptable

Anielka

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La comida es muy mala y no es aconsejable hospedarse en la habitación junto al bar porque hacen mucho ruido al limpiar.
Séjour de 4 nuits en mars 2024
General Manager a répondu le 2 avr. 2024
Dear Anielka, Thank you for taking the time to share about your stay. We are sorry for the issues you had with our meal options and also for the noise disturbances that you had. We appreciate you bringing this to our attention, as we are always grateful for feedback that helps us improve our guest services. We hope to welcome you back the next time you are in the area.In the spirit of hospitality,James Breazeale, General Manager