Exterior

Reviews of Club Quarters Hotel Downtown, Houston

4 out of 5
Club Quarters Hotel Downtown, Houston
720 Fannin Street, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 1877 out of 3837 reviews" "
Rating 8 - Good. 1014 out of 3837 reviews" "
Rating 6 - Okay. 462 out of 3837 reviews" "
Rating 4 - Poor. 259 out of 3837 reviews" "
Rating 2 - Terrible. 225 out of 3837 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan M

Liked: Cleanliness, amenities
Great experience!
Stayed 1 night in May 2024

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the check in of this hotel!
Stayed 2 nights in May 2024

10/10 Excellent

Speedy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from DE on May 15, 2024
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Marique

Liked: Amenities, property conditions & facilities
The rooms aren’t as clean as I expected.
Stayed 1 night in May 2024
Response from DE on May 15, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay. However, we're sorry to learn that the cleanliness of your room did not meet your expectations.Please accept our sincerest apologies for any inconvenience this may have caused. We strive to maintain the highest standards of cleanliness and will address this issue with our housekeeping team to ensure it doesn't happen again in the future.If there's anything else we can do to make it right or if you have any further feedback to share, please feel free to reach out to us. We value your input and hope to have the opportunity to welcome you back for a flawless stay.

4/10 Poor

maxine

Stayed 1 night in May 2024
Response from DE on May 15, 2024
Thank you for sharing your feedback with us, although we're sorry to see that your recent experience fell short of your expectations. We strive to provide exceptional service and accommodations for all our guests, and it's disheartening to learn that we didn't meet your needs during your stay.If there were any specific issues or concerns that you encountered during your time with us that we can address, please don't hesitate to let us know. Your feedback is valuable to us, and we would appreciate the opportunity to make things right and improve upon your experience.We hope to have the chance to welcome you back in the future and provide you with the outstanding stay that you deserve.

4/10 Poor

Lamanzer

Liked: Cleanliness
Disliked: Property conditions & facilities
Tv didn’t work properly. Room was very small.
Stayed 2 nights in May 2024
Response from DE on May 15, 2024
Thank you for sharing your feedback with us, although we're sorry to see that your recent experience fell short of your expectations. We strive to provide exceptional service and accommodations for all our guests, and it's disheartening to learn that we didn't meet your needs during your stay.If there were any specific issues or concerns that you encountered during your time with us that we can address, please don't hesitate to let us know. Your feedback is valuable to us, and we would appreciate the opportunity to make things right and improve upon your experience.We hope to have the chance to welcome you back in the future and provide you with the outstanding stay that you deserve.

10/10 Excellent

Bryce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from DE on May 15, 2024
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities
Good stay
Stayed 3 nights in May 2024
Response from DE on May 15, 2024
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Clean, quiet, comfortable
Stayed 1 night in May 2024
Response from DE on May 12, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found your stay clean, quiet, and comfortable. Providing a relaxing experience for our guests is always our goal, and we're glad we could meet your expectations.If you have any further comments or suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future.

6/10 Okay

Vador

Travelled with group
Disliked: Amenities
Tv didn’t work and sheets was very dirty.
Stayed 2 nights in May 2024
Response from DE on May 12, 2024
Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we take cleanliness and room amenities seriously, and we are sorry that we fell short of your expectations.Regarding the TV issue and dirty sheets, we have addressed these matters with our housekeeping and maintenance teams to ensure they are resolved promptly. Your feedback helps us improve our services, and we will take the necessary steps to prevent similar issues from occurring in the future.We value your business and hope to have the opportunity to provide you with a much better experience on your next visit.

6/10 Okay

Sunilkumar

So so not the greatest
Stayed 1 night in May 2024
Response from DE on May 12, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review.

10/10 Excellent

Alvin

Liked: Cleanliness, property conditions & facilities
Close to restaurants
Stayed 1 night in May 2024
Response from DE on May 12, 2024
Thank you for your review! We're delighted to hear that you found our hotel's location convenient, with easy access to restaurants. We strive to provide our guests with a comfortable stay and easy access to local amenities, so we're glad to know that you enjoyed your experience.If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Alonso

Liked: Cleanliness, property conditions & facilities
It was a splendid night here, love the location
Stayed 1 night in May 2024
Response from DE on May 12, 2024
Thank you for your wonderful review! We're delighted to hear that you had a splendid night at our hotel and that you loved the location.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back soon!

10/10 Excellent

Sonya

Great location close to Toyota
Stayed 1 night in May 2024
Response from DE on May 12, 2024
Thank you for staying with us! Hope to see you again on your next visit.

6/10 Okay

Olivia

Travelled with partner
Honestly this hotel wasn’t that bad. It is just in a sketchy part of downtown, but hey that’s anywhere in the inner city of Houston. The place just had a weird ominous and dark vibe, real dungeon-y. It seemed *surface level* clean so that was alright enough for me. Place could use some updates but for the low price it wasn’t bad. It’s a good hotel if you want something cheap and in the city, nothing real crazy.
Stayed 1 night in May 2024
Response from DE on May 12, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that you found the hotel to be generally clean and suitable for your needs.We understand that the location may not be to everyone's liking, as downtown areas can have their challenges. However, we do our best to ensure the safety and security of our guests within the premises.Your comments about the ambiance and potential updates have been noted, and we'll take them into consideration as we strive to improve our facilities and provide a better experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If you have any further feedback or concerns, please don't hesitate to reach out.

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
I don’t think there are any great views unless you actually rent an apartment there. Otherwise, you’re stuck with a brick wall or an obstructed view. Parking is available in the garage across the street but be prepared to spend $26/night for it. Valet itself is $35. Staff was friendly. The inside is absolutely beautiful and clean. I noticed the carpets in the hallways upstairs seemed a bit old and starting to pull up. The TVs are very weird. Whenever I chose a channel, within two minutes, it would reset and go back to the Home Screen. Bed was super comfy. My only real gripe is that the walls are paper thin. I didn’t hear anyone in their rooms but definitely in the hallway. I would still return again.
Stayed 1 night in May 2024
Response from DE on May 12, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and the hotel's interior beautiful and clean. We're also glad you enjoyed the comfortable bed despite some of the challenges you encountered during your stay.We apologize for any inconvenience caused by the lack of great views and the issue with the TV channels resetting. Our team will look into addressing these concerns to ensure a better experience for our guests in the future.Regarding the parking situation, we understand your frustration with the fees. Unfortunately, parking costs in downtown areas can be high due to limited space and demand. However, we appreciate your understanding and hope that it didn't overshadow your overall experience.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please feel free to let us know.

8/10 Good

Jenna, Newmarket

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Slightly confused about where to check-in, didn’t realize it was through a kiosk. Other than that, all good! Rooms are a bit dated and small, but clean. Lobby is very pretty! Good location and valet parking was great.
Stayed 1 night in May 2024
Response from DE on May 10, 2024
Thank you for your feedback. We're glad to hear that overall you had a good experience with us.We apologize for any confusion regarding the check-in process. We understand that it can be unexpected to check in through a kiosk, and we will look into improving our signage or communication to make this clearer for our guests in the future.We're pleased to hear that you found the rooms clean, even though they were a bit dated and small. Your comments about the lobby are much appreciated.We're happy to know that you enjoyed our location and that valet parking met your needs.Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

Francine

Business traveller
Liked: Amenities, property conditions & facilities
I was in town for my daughters graduation. My room was nice and clean. The rooms are cozy which was perfect for me
Stayed 1 night in May 2024
Response from DE on May 10, 2024
Thank you for choosing to stay with us during your daughter's graduation. We're thrilled to hear that you found your room nice, clean, and cozy.We understand the importance of comfort during special occasions, and we're delighted that we could provide you with the perfect atmosphere for your stay.We hope you had a wonderful time celebrating your daughter's achievement, and we look forward to welcoming you back in the future!

10/10 Excellent

Kelsie

Liked: Cleanliness, amenities, property conditions & facilities
I visited from Austin TX. There is a choice between valet parking for or garage parking across the street. The garage is secure, well lite and clean. I will note it has tight turning corners for those that drive big trucks. The staff at the hotel were all friendly, helpful & generous.This hotel has an AMAZING hotel gym! It’s a mini Golds Gym! All the equipment for a full body cable/plate loaded workout! Smith machine, spin bikes, even an arc trainer! I was gobsmacked 😳 & bummed I didn’t bring my workout clothes. The hotel is in walking distance to many downtown restaurants & stores, and the Railway.
Stayed 1 night in May 2024
Response from DE on May 9, 2024
Thank you for choosing to stay with us during your visit from Austin, TX. We appreciate your detailed feedback.We're glad to hear that you found our parking options convenient and secure, and we'll take note of your comments about the tight corners for larger vehicles.It's wonderful to know that you enjoyed our friendly and helpful staff, and we're thrilled that you loved our gym facilities! We aim to provide our guests with top-notch amenities, and we're sorry to hear you didn't have your workout clothes with you. Hopefully, next time you'll be able to take full advantage of it.We're also pleased that our central location allowed you to explore downtown restaurants, stores, and the Railway easily.We hope to welcome you back soon, and this time you'll be fully prepared to enjoy everything our hotel has to offer!

8/10 Good

Nicole

Business traveller
Liked: Cleanliness
The lobby is beautiful. I also appreciated the gym, which I had all to myself. It is very close to most attractions downtown.
Stayed 2 nights in May 2024
Response from DE on May 9, 2024
Thank you for your kind words about our lobby and gym facilities. We're delighted to hear that you enjoyed them during your stay.We take pride in our hotel's central location, which allows our guests easy access to downtown attractions.We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Barbara

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from DE on May 12, 2024
Thank you for taking the time to leave a review of your recent stay with us. We're glad to see that you rated your experience an 5 out of 5.We strive to provide all of our guests with exceptional service and a comfortable stay, so if there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your feedback helps us to continually enhance our guest experience.We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Damice

Liked: Cleanliness, property conditions & facilities
Everything is great, except for parking is a pain in the ass.
Stayed 3 nights in Apr 2024
Response from Maysoon Miller on May 6, 2024
Damice, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future! Sincerely,

10/10 Excellent

Tanesha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Maysoon Miler on May 6, 2024
Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future! Sincerely,

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was as very easy to get to from the airport and it was within walking distance to Minute Maid stadium
Stayed 1 night in May 2024
Response from DE on May 6, 2024
It's great to hear that you found our location convenient and close to Minute Maid Park! We appreciate you taking the time to highlight this positive aspect of your stay. Our aim is to provide both comfort and convenience for our guests, and we're delighted that our proximity to the airport and the stadium met your needs. Should you find yourself in our area again, we'd love to welcome you back for another enjoyable stay. Thank you for choosing us, and we hope to see you again soon!

10/10 Excellent

Gabriela

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Loved that it was pet friendly, staff was great, everything is walking distance. Had a great stay and will return if ever in Houston again!
Stayed 3 nights in Apr 2024
Response from Maysoon Miler on May 6, 2024
Hi Gabriela!Thank you for your feedback! I am glad we were able to provide you with a great experience.

8/10 Good

Pastor Scott

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The only thing it took the water like 5-10 minutes to get hot
Stayed 1 night in May 2024
Response from DE on May 3, 2024
Thank you for your feedback! We apologize for the inconvenience you experienced with the hot water. We'll certainly look into this issue to ensure it's addressed promptly. Your comfort is important to us, and we appreciate you bringing this to our attention. If you decide to stay with us again, please don't hesitate to let us know if there's anything we can do to make your stay more enjoyable.

10/10 Excellent

Amber

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DE on May 3, 2024
Thank you very much for your outstanding review and for rating us 5 out of 5! We're delighted that you had such a positive experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michael, New Braunfels

Liked: Cleanliness, property conditions & facilities
Great location - would stay again
Stayed 1 night in Mar 2024
Response from DE on May 3, 2024
Thank you for the positive feedback! We're delighted to hear that you enjoyed our location. We would be thrilled to welcome you back for another stay in the future!

10/10 Excellent

Gabrielle, Windsor Mill

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DE on May 3, 2024
Thank you very much for your outstanding review and for rating us 5 out of 5! We're delighted that you had such a positive experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Frank D.

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay here. Complimentary water on the floors you could help yourself to, large lobby area, very clean, room was clean although somewhat small and no refrigerator- minor issue, check-in and out was very smooth, we had our pet with us, and we could walk to where we needed to go. Parking right across the street and valet available. Staff was very friendly and accommodating. No complaints at all! Would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Maysoon Miller on May 1, 2024
Frank, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future! Sincerely,

2/10 Terrible

Jonathan

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bad experience
Stayed 1 night in Apr 2024
Response from Maysoon Miler on May 1, 2024
Thank you for trying us out. We are sorry that you did not have a more enjoyable stay.

8/10 Good

Orville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maysoon Miller on May 1, 2024
Thank you for staying with us and for your feedback. See you again soon!

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location downtown. Close to restaurants and pubs.
Stayed 2 nights in Apr 2024
Response from Maysoon Miller on May 1, 2024
HI! Thank you for staying with us and for your feedback. See you again soon!

10/10 Excellent

Diane

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was very friendly and offered help for any situation
Stayed 1 night in Apr 2024
Response from Maysoon Miller on May 1, 2024
Thank you for staying with us and for your feedback. See you again soon!

6/10 Okay

Silvia

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Maysoon Miller on May 6, 2024
Thank you for your feedback! I am glad we were able to provide you with a great experience.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel walking distance to Toyota Center
Stayed 1 night in Apr 2024
Response from Maysoon Miler on May 1, 2024
Thank you for staying with us and for your feedback. See you again soon!

10/10 Excellent

Cherie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maysoon Miller on May 1, 2024
Thank you for your stay. We do hope to see you again in the future.

2/10 Terrible

Brittany

Travelled with family
Disliked: Amenities
I am highly disappointed with the professionalism of this establishment. They only have valet parking which I paid for and overnight my car as well as others were broken into. While I called the police I was assured that the manager would call me back to discuss a resolution. I even talked to the manager before I left to go back home because I was worried when I left I wouldn’t get a return call and I was right. I even waited a couple of days before finally texting the manager.. no response I then called and no response. I even called the hotel front desk and was advised that the manager would call me and again no response.
Response from DE on May 3, 2024
I am writing in response to your email below to offer my sincere apologies for the inconvenience and disappointment caused during your recent stay at Club Quarters, Houston. While I understand how upsetting this must have been for you, the hotel is not responsible for this incident and does not assume any liability in connection with this unfortunate situation.If there's anything else that we can help you with, though, please feel free to let me know.

2/10 Terrible

Mataya

Disliked: Amenities
The room was terribly small no fridge no nothing it was awful
Stayed 1 night in Apr 2024
Response from Maysoon Miller on Apr 27, 2024
Mataya, Thank you for trying us out. We are sorry that you did not have a more enjoyable stay and that the room type booked did not meet your expectations. We do have large rooms available and are able to deliver refrigerators to the rooms upon request. We hope you will try us out again soon. Best regards,

10/10 Excellent

jackson

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Maysoon Miller on Apr 27, 2024
Jackson, Thank you for your stay. We do hope to see you again in the future.

10/10 Excellent

Billy

Liked: Cleanliness, amenities, property conditions & facilities
Would have loved to have bottled water in room.
Stayed 1 night in Apr 2024
Response from DE on Apr 23, 2024
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your stay with us.We appreciate your feedback regarding the bottled water in the room. Your suggestion is valuable to us, and we will definitely consider adding this amenity to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future, and please don't hesitate to reach out if there's anything else we can do to make your next stay even more enjoyable.

10/10 Excellent

Sufang

Stayed 1 night in Apr 2024
Response from DE on May 15, 2024
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Maysoon Miller on Apr 22, 2024
Dear Justin, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

8/10 Good

Pamella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very helpful staff. Would stay here again
Stayed 1 night in Apr 2024
Response from Maysoon Miller on Apr 22, 2024
Pamela! Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DE on Apr 23, 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a wonderful experience during your stay with us.Your feedback means a lot to us, and we truly appreciate your kind words. If there's anything specific that made your stay memorable, or if you have any suggestions for how we can make future visits even better, please feel free to let us know.We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maysoon Miler on Apr 22, 2024
Thank you for staying with us and for your feedback. See you again soon!

10/10 Excellent

Viviana

Stayed 2 nights in Apr 2024
Response from DE on Apr 21, 2024
Thank you for your perfect score! We're thrilled to hear that you had an excellent experience during your stay with us. Your feedback is appreciated, and we hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

ERICK

Liked: Cleanliness, property conditions & facilities
Loved it. The room smelled to irine mixed with cleaning products. Weird but the rest was great
Stayed 2 nights in Apr 2024
Response from DE on Apr 19, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall positive experience during your stay at our hotel. However, we apologize for the unpleasant odor you encountered in your room. Our housekeeping team works diligently to ensure that all guest rooms are thoroughly cleaned and maintained to the highest standards, but it seems that we fell short in this instance.Your comments are valuable to us, and we will address this issue with our housekeeping team to ensure that it is resolved promptly. We appreciate your understanding and hope that this isolated incident did not detract too much from your enjoyment of your stay. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 Terrible

ronald

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Maysoon Miller on Apr 21, 2024
Ronald, Thank you for trying us out. We are sorry that you did not have a more enjoyable stay.

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
5 day stay everything was excellent!!! Came to celebrate my birthday from April 13-18th and had a blast!!!
Stayed 5 nights in Apr 2024
Response from Maysoon Miller on Apr 18, 2024
Alexia, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future!