Beach/ocean view
Check availability

Reviews of The Twin Fin Hotel

3.5 out of 5
The Twin Fin Hotel
2570 Kalakaua Ave, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 706 out of 1499 reviews" "
Rating 8 - Good. 425 out of 1499 reviews" "
Rating 6 - Okay. 218 out of 1499 reviews" "
Rating 4 - Poor. 91 out of 1499 reviews" "
Rating 2 - Terrible. 59 out of 1499 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enough out of Waikiki main area to feel quiet and calm. Right across the street from the ocean, surfing, etc. Close to shopping and restaurants. Trolley stops at to this hotel for all routes.
Stayed 7 nights in Apr 2024
Response from The Twin Fin on May 17, 2024
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

8/10 Good

umesh

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 7 nights in May 2024
Response from The Twin Fin on May 17, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the friendliest helpful people We've ever encountered.
Stayed 3 nights in May 2024
Response from The Twin Fin on May 17, 2024
Aloha! Thank you for sharing your feedback. We are pleased to hear that our staff was able to share the Aloha spirit with you. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Minerva

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very close to the beach ⛱️ and stores .
Stayed 5 nights in May 2024
Response from The Twin Fin on May 16, 2024
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

8/10 Good

Jumanji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the beach which was sooo nice. The staff was so friendly and helpful. The only issue was the room felt a little warm at night because the AC was not very powerful (it was kinda old and didn’t cool down the room much). This was not so much an issue during the day since my friend and I did not stay there much, but it was during the night time. We also couldn’t kept the balcony door open during the night because it was loud outside and birds would come in. I’d definitely stay there again though—since the AC/warmth at night wasn’t too much of a problem.
Stayed 5 nights in May 2024
Response from The Twin Fin on May 16, 2024
Aloha! Thank you for sharing your feedback. We are pleased to hear that our staff was able to share the Aloha spirit with you. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Patrick R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from The Twin Fin on May 16, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Calvin

Travelled with family
The decor was cute and the breakfast was amazing! Providing sunscreen at the pool is a nice touch.
Stayed 5 nights in May 2024
Response from The Twin Fin on May 14, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Aaron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed at this property twice, the first time was in the newly renovated rooms as these were new and clean but this past second visit we were in an older room which had some rust around the room. Restrooms do definitely need some ventilation and the rooms may need a table for better conveinience
Stayed 4 nights in May 2024
Response from D.K Ku on May 14, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older hotel, but well maintained and clean. Great beach area. Walking to food is easy. Great family hotel. I’m highly recommend.
Stayed 10 nights in May 2024
Response from D.K Ku on May 14, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Alvena

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was a lot of noise due to construction going on around the property. The building is old and needs a lot of renovations done. The cleaning crew often didn’t leave shower mats, washcloths or replace our coffee.
Stayed 10 nights in May 2024
Response from D.K Ku on May 14, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convient Dont have anything bad to say
Stayed 5 nights in May 2024
Response from The Twin Fin on May 14, 2024
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from D.K Ku on May 14, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location, so close to the beach! The room was very small but stull nice, great beds and lanai, and a Keurig! Lots of good restaurants and convienience stores which a as nice. All in all a great stay.
Stayed 3 nights in May 2024
Response from D.K Ku on May 14, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.

6/10 Okay

Gabriela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very old and outdated
Stayed 5 nights in May 2024
Response from D.K Ku on May 14, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean front view was unbeatable and breathtaking. The double beds weren't as comfortable as they could have been, and it would have been nice to have a queen.
Stayed 8 nights in May 2024
Response from D.K Ku on May 14, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Please feel free to contact me directly and it will be my pleasure to assist you.

4/10 Poor

Pang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The facility is old and falling apart. Also it smells really bad. I’ve never been to a hotel that smells so bad.
Stayed 6 nights in May 2024
Response from D.K Ku on May 12, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the negative experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s right on the beach lots of food options around the neighborhood and the staff was very helpful ! We enjoyed our stay Mahalo !
Stayed 5 nights in May 2024
Response from The Twin Fin on May 12, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

2/10 Terrible

Daniel

Travelled with family and small children
Disliked: Staff & service
Reservation said full ocean view, I only got partial. Was unfortunate I didn’t not get a full ocean view room that fully faces the ocean as was advertised at the time of booking. Never booking through here again. Also, the remaining due at hotel was higher than what was started at Expedia. Never again.
Stayed 5 nights in May 2024
Response from D.K Ku on May 12, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the negative experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

LOUISE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved Location to everything
Stayed 4 nights in May 2024
Response from The Twin Fin on May 11, 2024
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff, everything was perfect, make your reservation with breakfast included, you will have the best view of the city.
Stayed 9 nights in May 2024
Response from The Twin Fin on May 11, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Mary Ann Clarin, Mississauga

Travelled with family and small children
I like the property location. I didn’t like that I have to tell them/text what I need every other day what I need in the room because I am on my vacation. It should be their job to check what is needed daily in the room on the days that they don’t do a full housekeeping. They change the bedsheets , towels, empty the garbage cans every other day and not daily. Overall it is an ok hotel.
Stayed 10 nights in Apr 2024
Response from The Twin Fin on May 10, 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Alessandro

Stayed 4 nights in May 2024
Response from The Twin Fin on May 11, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Ratchaneewan

Travelled with partner
Liked: Cleanliness
Expedia said there would be No Resort Fee. There was a resort fee!
Stayed 3 nights in Apr 2024
Response from The Twin Fin on May 10, 2024
Aloha Ratchaneewan! Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything. room was clean with a tub. excellent view from our ocean front room. staff was excellent
Stayed 6 nights in May 2024
Response from The Twin Fin on May 10, 2024
Aloha Gary! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Sherzod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best one
Stayed 8 nights in May 2024
Response from The Twin Fin on May 10, 2024
Aloha Sherzod! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Twin Fin on May 10, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Star

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Twin Fin on May 10, 2024
Aloha Star! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Twin Fin on May 9, 2024
Aloha Vanessa! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

2/10 Terrible

Abdukarim

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall I wasn’t satisfied with my stay at Twin fin Hotel !
Stayed 7 nights in Apr 2024
Response from The Twin Fin on May 9, 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you.Thank you for choosing The Twin Fin!!

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, and fantastic Waikiki Ocean views! Sunset at TIKI’s on the 3rd with music and a view is incomparable🏄‍♂️🏄‍♀️🏄
Stayed 1 night in May 2024
Response from The Twin Fin on May 9, 2024
Aloha Gloria! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Twin Fin on May 8, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from The Twin Fin on May 11, 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Giovanna

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from The Twin Fin on May 9, 2024
Aloha Gioavanna! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing and beautiful experience. Super nice people. I loved it. Me and my family will definitely do it again.
Stayed 4 nights in May 2024
Response from The Twin Fin on May 7, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!! Especially May.. she assisted us in extending stay and needing additional room!! She was awesome!!
Stayed 2 nights in Apr 2024
Response from D.K Ku on May 7, 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing The Twin Fin!

8/10 Good

Mathew

Very convenient location
Stayed 4 nights in Apr 2024
Response from D.K Ku on May 7, 2024
Thank you for completing our survey. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

MARICAR

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from The Twin Fin on May 8, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Vern

Travelled with partner
Liked: Amenities
Close to the beach
Stayed 3 nights in Apr 2024
Response from D.K Ku on May 7, 2024
Thank you for completing our survey. Please feel free to contact me directly if there is anything I can assist you with.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the money
Stayed 3 nights in May 2024
Response from The Twin Fin on May 7, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Michelle Jean, Gildford

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location was the only benefit from this place. If you think they are "cheaper" to stay at, it's because they'll charge you for ANY other extras. It is older and outdated, it also has very thin walls. You can hear everything inside the building and from outside the hotel too. I don't plan to stay here in the future and I am not one to be overly picky about hotels.
Stayed 4 nights in Apr 2024
Response from D.K Ku on May 7, 2024
Thank you for completing our survey. Please feel free to contact me directly if there is anything I can assist you with.

6/10 Okay

juan

The windows in the balcony dont clse properly
Stayed 8 nights in Apr 2024
Response from D.K Ku on May 6, 2024
Thank you for taking the time to complete our survey. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 Good

Pauleena

Travelled with family
Liked: Cleanliness, staff & service
Nice, walkable, shopping and dining options and across from the beach
Stayed 6 nights in Apr 2024
Response from D.K Ku on May 6, 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Candesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Twin Fin on May 5, 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a fabulous restaurant on site. Parts are a little dated, albeit didn’t matter. Easy walk to shopping and beach. Pool area is particularly lovely. Linens are new and luxurious. Staff super friendly and helpful.
Stayed 10 nights in Apr 2024
Response from The Twin Fin on May 4, 2024
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

4/10 Poor

bobbi

Disliked: Cleanliness, property conditions & facilities
Fair
Stayed 7 nights in Apr 2024
Response from The Twin Fin on May 3, 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position and views.. very dated. Limited food options.
Stayed 2 nights in Apr 2024
Response from The Twin Fin on May 3, 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Aaron James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very well located and extremely walkable. Just a couple minute walk to the aquarium and zoo! The beach right outside the hotel across the street is amazing. Absolutely gorgeous. If you don’t want to rent a car, this is a great all in one vacation spot.
Stayed 4 nights in Apr 2024
Response from The Twin Fin on May 3, 2024
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

6/10 Okay

briana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The oceanfront room view is 1 of 1
Stayed 14 nights in Apr 2024
Response from D.K Ku on May 3, 2024
Thank you for taking the time to give us some feedback about your most recent stay. We appreciate it very much and thank you for staying with us.

2/10 Terrible

Carlos Gonzalez

Disliked: Cleanliness, property conditions & facilities
Please do not stay at this hotel. We booked this hotel due to my fiancée having asthma and it was a smoke free hotel. On our first day, we got charged 400$ for setting off the alarm they have in the rooms while I was doing my hair and was falsely accused of smoking in the room. When asked to have issue resolved they gave us no help at all. Please stay somewhere else if you don't want to be robbed and be accused of something you have not done and then have the staff not help. Please DO NOT STAY here, save your money and go somewhere else where you can be treated as well and can enjoy your vacation.
Stayed 5 nights in Apr 2024
Response from The Twin Fin on May 3, 2024
Aloha! Thank you for taking the time to share your feedback with us. We sincerely apologize to hear you had such a negative experience stayed with us. We will be addressing your concerns. Mahalo!

8/10 Good

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t know
Stayed 8 nights in Apr 2024
Response from D.K Ku on May 3, 2024
Thank you for taking the time to give us some feedback about your most recent stay. We appreciate it very much and thank you for staying with us.