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Reviews of Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel
18520 100 Avenue Northwest, Building 2, Edmonton, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 691 out of 1125 reviews" "
Rating 8 - Good. 297 out of 1125 reviews" "
Rating 6 - Okay. 70 out of 1125 reviews" "
Rating 4 - Poor. 28 out of 1125 reviews" "
Rating 2 - Terrible. 39 out of 1125 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jamel

Maybe add more variety of choices for the breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Esther

Stayed 8 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that we didn’t like was the extra small lots in the above ground parking.
Stayed 2 nights in May 2024

10/10 Excellent

Brandon

Travelled with family
Was clean and great for the kids. Unfortunately, volleyball teams swarmed the area and decided to run up and down the halls until 1:00am. Sound was a bit of a problem.
Stayed 2 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Brandon, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a great stay. We sincerely apologize for the issues with the noise and we hope this did not have a significant effect on your stay. Thank you again and we hope to see you again in order to provide you with an even better experience Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Gina

Travelled with family
Location was good with easy access to the Mall, Downtown and a straight shot from the airport.
Stayed 2 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Gina,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and found the location convenient.Thank you and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

6/10 Okay

Avery

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Avery,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a good stay. We are sorry that you we did not exceed your expectations and we hope to see you again in order to provide you with an even better experience Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room for whole family and easy food options near by.
Stayed 1 night in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Maria,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Chantel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here, it would be a great location for families
Stayed 3 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Chantel,Thank you for taking the time to leave a 5 out of 5. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Varun, Grande Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Little bit pricey.
Stayed 1 night in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Varun,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

F Thomson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Guest,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Rob,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Melinda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our staying here, very confy bed and accommodating staff. Happy and smiles all the time.
Stayed 1 night in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Melinda, Thank you for taking the time to tell us about your stay. We are delighted to hear you had a wonderful time and found it comfortable and cozy. Thank you again and we hope to see you soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

6/10 Okay

ridhina

Cleanliness was okay
Stayed 1 night in May 2024
Response from Vivek on May 15, 2024
Dear Ridhina,Thank you for taking the time to tell us about your experience at Holiday Inn Express WEST EDMONTON-MALL AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at vbehal@hiecws.com.Sincerely,Vivek Behal Duty Manager

10/10 Excellent

nat

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Nat,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Jovid Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping center customer service friendly, always clean, quiet
Stayed 2 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Jovid,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and had a great experience with our team. Thank you and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Jennifer, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Jovid Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to shopping center customer service is friendly and it’s clean and quiet.
Stayed 4 nights in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Jovid,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and found the location convenient. Thank you and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Mohammad Mujtaba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really happy with our stay here. Kids like it too.
Stayed 1 night in May 2024
Response from Vivek on May 8, 2024
Dear Mohammad,Thank you for taking the time to tell us about your experience at Holiday Inn Express WEST EDMONTON-MALL AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at vbehal@hiecws.com.Sincerely,Vivek Behal Duty Manager

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on May 21, 2024
Dear Jody,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Walmart
Stayed 3 nights in Apr 2024
Response from Aryan Khangura on May 6, 2024
Dear Mark,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

6/10 Okay

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aryan Khangura on May 21, 2024
Dear Kaitlin,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a good stay. We are sorry that you we did not exceed your expectations and we hope to see you again in order to provide you with an even better experience Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

6/10 Okay

Rodney

Stayed 1 night in May 2024

10/10 Excellent

Donna L

Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet and very clean. Breakfast was always yummy.
Stayed 4 nights in Apr 2024
Response from Aryan Khangura on May 6, 2024
Dear Donna, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a great stay and enjoyed your breakfast and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Alvina

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops were nearby
Stayed 3 nights in Apr 2024
Response from Aryan Khangura on May 6, 2024
Dear Alvina,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and found the location convenient and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Michelle, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. My room was clean and very roomy. The bed was comfortable and I really enjoyed the variety of options for breakfast.
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on May 6, 2024
Dear Michelle,Thank you for taking the time to tell us about your stay, We are glad to hear you found your stay clean and comfortable and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Shaun

Liked: Cleanliness
Shuttle service
Stayed 1 night in Apr 2024
Response from Aryan Khangura on May 6, 2024
Dear Shaun,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff have great customer service. Good location Highly recommend.
Stayed 4 nights in Apr 2024
Response from Aryan Khangura on May 6, 2024
Dear Jill, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

6/10 Okay

Angus

Travelled with partner
Liked: Cleanliness
Property and service was good. king room with jetted tub suite was below average. A waste of a large open space. Nothing but a narrow uncomfortable lounge chair for seating in a large under-utilized space for a couch and coffee table. Over priced for a suite.
Stayed 4 nights in Apr 2024
Response from Vivek on Apr 27, 2024
Dear Angus,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WEST EDMONTON-MALL AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at vbehal@hiecws.com.Sincerely,Vivek Behal Duty Manager

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Aryan Khangura on Apr 26, 2024
Dear Doreen,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Brad

Stayed 3 nights in Feb 2024
Response from Aryan Khangura on May 6, 2024
Dear Brad,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aryan Khangura on Apr 26, 2024
Dear Sean,Thank you for taking the time to leave a 5 out of 5. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Lucus

Stayed 1 night in Apr 2024
Response from Aryan Khangura on May 21, 2024
Dear Lucus,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great but website sent me to the wrong location
Stayed 3 nights in Apr 2024
Response from Aryan Khangura on Apr 23, 2024
Dear Jerry,Thank you for taking the time to leave a kind review. We apologize for any issues you faced in finding the location of our hotel, we hope this did not inconvenience you. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aryan Khangura on Apr 23, 2024
Dear Paul,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
I’m all good
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on Apr 23, 2024
Dear Bernice, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Winston Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway 16A; free underground parking
Stayed 5 nights in Apr 2024
Response from Aryan Khangura on Apr 23, 2024
Dear Winston, Thank you for taking the time to tell us about your stay, We are glad to hear you enjoyed your time with us and found the location convenient. We appreciate the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded to the top floor for quietness but it wasn’t that quiet. We had some kids knocking on our door then run away a couple times. Rooms close to the elevator shouldn’t be advertised as quiet. All in all I’ll continue to stay with your establishment.
Stayed 3 nights in Apr 2024
Response from Vivek on Apr 17, 2024
Hi Kevin,Thank you for taking time and giving us your honest feedback. I have updated your request to your profile that you need room on the top floor and away from elevators. I sincerely apologize for the inconvenience caused to while staying with us and really want to change your perception towards the hotel on your next visit.Thanks,VivekDuty Manager

10/10 Excellent

Franklin

Stayed 1 night in Apr 2024
Response from Aryan Khangura on May 6, 2024
Dear Franklin Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, room was nice and breakfast included is very helpful for families!
Stayed 1 night in Feb 2024
Response from Aryan Khangura on Apr 23, 2024
Dear Joanne, Thank you for the kind review, we are delighted to hear you had a wonderful stay and enjoyed your breakfast. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on Apr 23, 2024
Dear Tim,Thank you for the 5 out of 5! We appreciate the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Anh,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

6/10 Okay

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good except for one thing. The ceilings got no sound proofing. You hear people walking above you, loud and clear.
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Omar, Thank you for taking the time to tell us about your stay. We appreciate the kind feedback and we are sorry to hear you found the room noisy. We hope this did not inconvenience you. Thank you again and we hope to make it up to you.Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Usman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent holiday in. Express. Courteous staff standard layout. Pool and hot tub on site. Free breakfast is a bonus. Nothing fancy but hearty warm breakfast
Stayed 1 night in Mar 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Usman, Thank you for taking the time to tell us about your stay. We are delighted to hear you enjoyed your breakfast and had a great experience with our team. Thank you for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

CHENGCHENG, Calgary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Every thing is perfect, if the breakfast can improve, that’s would be great!
Stayed 3 nights in Apr 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Guest,Thank you for taking the time to tell us about your stay! We are glad to hear you enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and efficient. Hotel was in convenient location. Very clean and quiet.
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Amy,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a wonderful stay and enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Myles,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Robert

Travelled with family
Liked: Property conditions & facilities
Food was good, check in and out was smooth and easy, place was clean and relatively quiet.
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Robert,Thank you for taking the time to tell us about your stay, We are glad to hear you enjoyed your time with us and found it clean and comfortable. Thank you for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Randy

Stayed 1 night in Mar 2024
Response from Aryan Khangura on Apr 23, 2024
Dear Randy,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Samantha,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and kept the place clean
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on Apr 8, 2024
Dear Janet,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a great experience with our team, we appreciate the kind comments and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area