Exterior

Reviews of Holiday Inn Express Hotel & Suites Edmonton South, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 443 out of 1014 reviews" "
Rating 8 - Good. 348 out of 1014 reviews" "
Rating 6 - Okay. 124 out of 1014 reviews" "
Rating 4 - Poor. 68 out of 1014 reviews" "
Rating 2 - Terrible. 31 out of 1014 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rochelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, all staff is friendly and smile always. The complimentary breakfast is great
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express EDMONTON SOUTH.I am very pleased to hear that our staff made your stay pleasant and you enjoy our complimentary breakfast. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We'd love to welcome you back soon!Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Gilbert

Liked: Cleanliness, amenities
Great service! Thankyou
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you have been there and know the secret way in, it is quite convenient for access to the Anthony Henday.
Stayed 1 night in Apr 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Jim, Thank you for being our guest. Looks you had a great stay with us. Hope we see you again. Thanks!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast !
Stayed 3 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Dear Terry,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed our breakfast.and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Duane

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Cigarette smoke reminents
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Duane, Thank you for your feedback. Sorry that your room smells cigarettes'. Near future kindly inform front desk so that we can moved you to a different room. Hope well see you again and serve you the very best! Thank You!

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed the one night and it was fine, only suggestion is to have black out curtains. The roll up shades block out most of the light but still gets around the edges.
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Lindsey, Thank you for being our guest. Already relay to the management your concerns regarding with the curtains. We look forward to welcome you back again. Thank You!

10/10 Excellent

Georgina, Saskatoon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The renovations they done to the hotel are fantastic breakfast is decent if I was to say anything needs fixing up would be the pool both times we have been over the last few years the hot tub wasnt working. Honestly one of the nicest hotels to stay at in Edmonton
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Georgina, Thank you so much for your kind words. Yes, our next renovations is our pool and we are waiting for the time when will started. Hope well see you again for your next stay. Thank You!

10/10 Excellent

alison

Clean rooms. Efficient service. Not the best parking.
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Alison, Thank you for your feedback regarding with our service. I do apologize that our parking is not best for now due that our container cans is still in the property. Hope your next stay with us is the best one because our containers cans is already pick up and we do have more space now to our valuable guest. Thank You!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, we stayed three nights and room was cleaned regularly till we checked out, complimentary breakfast was excellent, I and my kids really enjoyed the food. Very friendly front desk ( thanks for all you do). Overall we had a lovely stay
Stayed 3 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Henry, Thank you so much for your kind words! It's sounds that you and your family had a great stay at the Holiday Inn Express Edmonton South. We are happy to hear that you were satisfied with our service and the breakfast that we offer. We look forward to welcoming you back and serve you the very best! Thank You!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and great lodation
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Simon, Thank you for your survey. We look forward to welcome you back for a very pleasant stay. Thank You!

10/10 Excellent

Agatha, Chestermere

Liked: Staff & service
Wasn’t the cleanist
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Agatha, Thank you for your review. We are sorry that the hotel was not up to your expectations for cleanliness. We strived our best to clean our room as the best as we can. Thank You!

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robina

Travelled with family
Everything was good but no water was available if you add that will be great.
Stayed 1 night in May 2024

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Haziq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bed was a little stiff but good location was great lots of shopping and restaurant choices nearby never got to taste the free breakfast as I overslept. Cleanliness of the room was acceptable although when I made coffee the next morning I found one of the creamer packets in what was supposedly a sealed package head spilled all over the counter so it hadn't been wiped up appropriately before I went into the room other than that everything was perfectly acceptable nice quiet building slept well.
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Thank you for your feedback. First, I would like to apologize for what you had experience to our bed. We will have our housekeeping department to look for it. Hope you will give us a chance and serve you better. Thank You!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Carina

Stayed 1 night in Mar 2024

6/10 Okay

Darlene

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a great location and both service ladies was so nice and so helpful ! 10/10 forsure 😊
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Judy, Thank you for being our guest. Nothing pleases us more than a happy guest and your survey score and beautiful review reassures us of being on the right track. We would love to welcome you back for another amazing stay and to serve you the very best. Thank You!

2/10 Terrible

LEONARD

Travelled with partner
Disliked: Property conditions & facilities
OMG Overrun with kids A huge Soceer tournament, huge basketball tournament and huge dance competition! Full to the max with a billion kids Kids running up and down hallways, 30 in the pool and I can’t even tell you the horrors at breakfast! Love love kids BUT as an old married couple with no kids this was way way too much for us.
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Leonard, Thank you for being our guest. I do apologize on your recent stay with us was not great. I know every week we're full of teams staying with us. We tried our best that we serve our valuable guest as much as we can with all our services. Hope well see you soon. Thank You!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Location was convient
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 27, 2024
Hi Andrew, Thank you for being our guest. Hope well see you again. Thanks

8/10 Good

SPENCER

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect good lodging, with a decent breakfast included.
Stayed 4 nights in Apr 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Spencer, Thank you for your review. We're happy that you enjoyed your overall stay with us. We are looking forward to welcome you back in the near future.

6/10 Okay

Douglas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Bathroom door had building and paint peeling Sleep head water ring was loose No lounge or dining indoor or even relativity n earthy, West Edmonton mall location orders a cleaner, most amenities based stay. Room very musty. Suggest removing all clocks, everyone uses there smart phones. Dated and unnecessary, phones in time need to be updated too, very 1980,'s Front desk staff were wonderfully polite and kind.
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Douglas, Thank you for your feedback. Our apologies for the inconvenience you had with our bathroom. I shared your feedback to the hotel management. Thank you for bringing this to our attention. We do hope that we welcome you back here and will serve you the very best in all of our categories. Thank You!

6/10 Okay

Christine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool and hot tub area were in disrepair and I saw mould. The parking lot had giant maintenance trucks that blocked off the roadway.
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Christine, Thank you fro sharing with us your feedback. We apologize that your stay was not up to your expectations. I will pass this message to the hotel management. Hope you will give us another chance. Thank You!

8/10 Good

matasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is currently being updated but it was very quiet,clean and comfortable. The staff was very courteous and kind. Breakfast was delicious. Would not heaitate to stay there again.
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Matasha, Thank you for taking time to post a review of our hotel. We are very delighted that you had a great experience with us at the Holiday Inn Express Edmonton South. Thank you also for mentioning our amazing staff. See You again.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, staff were extremely friendly and helpful. Our room was clean and comfortable. The only things we would like to see improved were the TV channel selections and the hit water in the bathroom took forever to get hot. Overall very happy with our stay.
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Joan, Thank you for your kind review from your recent stay with us and for mentioning our amazing staff. Already mention to our maintenance department regarding with our water temperature. Hope well see you in the near future.

10/10 Excellent

Yank

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Yank, Thank you for staying with us.

10/10 Excellent

ALOYSIUS JR.

Travelled with family
Nice & easy check-in! Hotel room newly renovated.
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 8, 2024
Dear Aloysius Jr.Thank you for your remarkable review about your recent stay. We hope to welcome you back soon!

8/10 Good

Anne

Travelled with family
Great staff & breakfast
Stayed 2 nights in May 2024
Response from HIEX Edmonton South Hospitality Team on May 8, 2024
Dear Anne,Thank you for choosing Holiday Inn Express & Suites Edmonton South and we appreciate your feedback about our valued staff. We hope you choose to stay with us again.

10/10 Excellent

Logan

Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi John, Thank you for staying with us. See you next time.

8/10 Good

Beverly

Travelled with family, Travelled with partner
Clean and comfortable
Stayed 1 night in May 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Beverly,Thank you for taking the time to post a review of our hotel. We appreciate your feedback. looking forward to welcoming you back next time.

10/10 Excellent

Bev

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Apr 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Bev, Thank you!

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
No curtains
Stayed 1 night in May 2024

8/10 Good

Joyce

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but nicely maintained. Very clean.
Stayed 1 night in Apr 2024
Response from HIEX Edmonton South Hospitality Team on May 10, 2024
Hi Joyce, Thank you for your survey. We look forward to welcome you back for a very pleasant stay with us. Thank You!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was helpful and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Paola

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far our stay has been very pleasant, good parking despite all the containers near by.
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Maureen

Stayed 3 nights in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, fast easy check in, breakfast included. Right across from shopping
Stayed 1 night in Apr 2024
Response from HIEX Edmonton South Hospitality Team on Apr 28, 2024
Dear Tania,Thank you for sharing your valuable feedback regarding your recent stay with us. We sincerely appreciate your comments your satisfaction remains our priority. We hope to see you soon.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, pool lighting was low and could be improved. This is our own fault for not knowing, but would be nice if it was walking distance to a restaurant or had one in the hotel. Not near a gas station either.
Stayed 1 night in Apr 2024
Response from HIEX Edmonton South Hospitality Team on Apr 28, 2024
Hello Jennifer,Thank your for taking the time to share your feedback. We value your perspective and we regret that your visit did not meet your expectations and we apologized for any disappointment you encountered during your stay. I would like to add with regards to our hotel location it is close to south common wherein you can find a lot of restaurant, additionally there is a 3-5 minutes walking distance restaurant and gas station nearby. We hope the chance to welcome you back soon.

8/10 Good

jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good..
Stayed 2 nights in Apr 2024

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness
There is lack of parking and people had to create their own parking spaces, there was a lot of sea cans in the parking lot. Wasn't sure if it was due to recent renovation which I couldn't really tell or there's lack of storage space for the hotel. The hotel is extremely hot and so was our room and we couldn't adjust the temperature and we tried to get water for our kids who were so thirsty and the water station in the lobby was empty.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice !
Stayed 1 night in Apr 2024