4/10 Poor
Zack
Jun 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was stuck onthe coldest setting because because the handle was broken. When a litttle water got on the floor from the shower, I wipped it off, and the towel was incredibly dirty with the dirt that came off the floor. All that was bearable, however I went to the front office minutes after 9am to ask if it was better for me to book up front, or expedia since I wanted to stay in Bend a couple more days. We determined expedia would be better. I noticed they had boiled eggs in the lobby for the "free breakfast." I happened to be starving to death so i asked if i could have one, and it was a hard no "we only give food until 9." This was just a few minutes past and they were right there. I chuckled and asked if she was being serious, and she said she was. Mind you, I have extremely good manors and I'm very polite, so she didn't turn me away for being rude or anything of the sort. Just weird customer service. That wasn't a huge deal at all, i just thought it was really petty, and opted to stay at a hotel a couple of blocks away with better customer service.
Zack
Stayed 1 night in Jun 2024